Exchanges & Returns

We are happy to assist you with any exchange or return requests.

Return Conditions

You may request a return within 14 days of receiving your order, without providing any reason.

Items must be returned in good condition, complete with all accessories and, where possible, in their original packaging. You may try on the products to check their features and fit.

Return Shipping Costs

There are no return processing or handling fees. Return shipping costs are the responsibility of the customer, who may choose their preferred shipping carrier.

How to Request a Return or Exchange

To request a return or exchange, please contact us at ottica@visivafano.it, providing your order number. We will provide you with the necessary instructions.

Once you have notified us of your decision to return an item, you must send it back within 14 days.

Refunds

Refunds will be issued using the same payment method used for the original purchase, within 14 days of receiving your withdrawal notification.

We may withhold the refund until we have received the returned item or proof that it has been shipped back to us.

If you withdraw from the entire order, any original standard delivery charges will also be refunded, as required by applicable law.

For defective or non-conforming products, return shipping costs will be covered by **Ottic